frequently asked questions

It's natural that you may have some questions. I can't help you discover the meaning of life, but I can provide some answers about shopping on this website.

SECURITY

Is it safe to shop with you online?
See that little padlock symbol next to the URL? That means you can shop with confidence. I have installed a SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your personal information secure.

PAYMENTS

How can I pay?
All prices are in Australian dollars. I am not required by the ATO to charge GST.

I accept payment by Visa, MasterCard and PayPal. Unfortunately, I can't accept payment over the phone. 

GIFT GIVING

I’m sending my order as a gift. Will they see the invoice?
No need to worry. When you place an order, I'll send a link to your invoice in the email confirmation, not in the post. 

Do you gift wrap?
Not exactly, but each poem comes in a cardboard tube which is then covered in brown Kraft paper (see image on this page) - it's looks very presentable indeed. 

SHIPPING

How much do you charge for shipping?
I charge a flat shipping rate within Australia of $10 per order regardless of quantities. One shipping address per order.

When will I receive my order?
I send out all orders by Express Post, so it depends what time of day you order and when I can get to the post box. Most orders will be delivered within Australia in 1-2 business daysOrders will be delivered on business days only; no deliveries will be made on weekends or public holidays.

I recommend that you provide either a work address (please include full business name, recipient's contact name and other relevant details) or a PO BOX for prompt delivery. Australia Post may leave a card at the shipping address and the recipient will then need to pick up the delivery from an Australia Post outlet.

I will email you once your delightful package has been popped in the mail and is on its way to you or the lucky recipient.

Where do you ship from?
I ship from my beloved hometown of Melbourne, Australia.

Where do you ship to?
I ship to anywhere and everywhere within Australia.

Do you ship internationally?
Not currently, but I may consider it later. Email me if you are overseas and super keen.

How can I check if my order has been shipped?
I'll email you as soon as your order is on the way.

Can I send an order to a shipping address that is not my own?
Of course you can. All you need to do is enter the address you’d like your order shipped to during checkout. I can only ship to one address for each order.

Can I pick up my order?
No, this is an online business, so I don't have a physical store.

RETURNS AND REFUNDS

What happens if my order arrives damaged?
First of all, contact me within 7 days of your purchase and send a photograph showing the damage.

If the product is damaged in transit, I'll send out a replacement. If the product is faulty, again I'd be more than happy to send out a replacement, or refund the purchaser's account right away.

If you purchased a poem as a gift for someone, they can’t return it on your behalf, as I can only credit the account of the person who purchased it using the same original payment method, eg. your credit card or PayPal account.

Can I get a refund if I change my mind or the person I purchased it for doesn't like it?
Sorry, I don't offer refunds under these circumstances.

SERVICE

I’d like to speak to someone – do you have a phone number I can call?
Being largely a one-man operation, email is preferred. Contact David (that's me) and I'll get back to you as soon as possible.

I didn't receive an order confirmation. How can I check that you received my order?
Your order confirmation may have been sucked into the vortex of your spam or junk folder, so feel free to contact me to double check if you can't find it there.